Policies & Procedures

VITELIFE’S Policies and Procedures

We understand that unforeseen events is a possibility in everyone’s life experience. It is our commitment to provide an outstanding, joyful and enlightening educational experience to all our clients, and in order to foster a spirit of understanding and cooperation we have adopted the following policies:

All appointments carry a set schedule and we want to minimize overlapping with other clients who may arrive on schedule.

APPOINTMENT SCHEDULING POLICY:
All appointments for packaged or promotional sessions are subject to slot availability. We do not pre-book multiple sessions.

ARRIVAL TO APPOINTMENT:
Please arrive for your appointment on time. In special cases we may suggest that you arrive earlier, only when advised. Your comfort is assured in a relaxed atmosphere.

If late arrival is inevitable, your service(s) may be shortened or rescheduled in order for us to keep on schedule. However this will not alter the cost of your session. Grace period is 10 minutes.

CANCELLATION POLICY:
Please provide at least 24 hours’ notice if you need to reschedule or cancel your session. This gives us enough time to fill the slot. If a client fails to cancel within 24 hours for more than 1 session, they will be asked to pre-pay for their future sessions OR LOSE A PREPAID SLOT.

In order to help you stay on tract we have implemented an automatic reminder to alert you via text, phone or email message (3 OPTIONS), 24 hours prior to your appointment, giving you an opportunity to respond.

LATE ARRIVAL POLICY:
Unfortunately, late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. If there is a reservation fee attached to your type of session, it remains unchanged. Late arrival is any time after 10 minutes of scheduled appointment.

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